CANCELLATIONS, RETURNS AND REFUNDS
Customers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made, and ends 14 (fourteen) days after the receipt of the goods. If you are not completely satisfied with your purchase, you can return it to us within 14 (fourteen) days of receipt, in excellent condition suitable for resale, for a replacement, exchange or refund of the same item. After cancelling the order you have 14 (fourteen) days to return any items already shipped. You will be refunded within 14 (fourteen) days of receipt of your return. Please call or email our Customer Services department (customerservices@bsimerch.com or +44 20 8106 2494 ) for returns instructions.
Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the timeframe stated above.
Please send returns to one of the addresses below (unless you have been informed that you will be sent pre-paid packaging in which you can return the goods). You must include a note stating your name, order number, email address and what action you require us to take. You will be notified via email when we receive the goods) and no action will be taken by us until then.
In the UK and EU, personalised items are generally exempt from the standard returns rules under the Consumer Contracts Regulations (formerly known as the Distance Selling Regulations).
For most items bought online, consumers have a 14-day "cooling-off period" during which they can cancel the purchase and return the item, even if there is no defect. However, this right does not apply to personalized or custom-made items (e.g., custom-printed clothing or engraved items), as they are made specifically to the consumer's specifications.
If a personalised item is faulty or not as described, consumers still have the right to request a repair, replacement, or refund under standard consumer protection laws. But if there’s no defect and the item was made to order, the seller is typically not required to accept returns.
Returns & Refunds
UK, Europe and the Rest Of the World
United Kingdom
Gate B, St George`s House
Cape Road
Warwick, CV34 5DJ
United Kingdom
Tel: +44 20 8106 2494
